Policy
Refund and cancellation policy
USPS, UPS, FedEx, Skynet and Liberty shipments can be cancelled within 2 hours of booking, before the parcel is handed over, and are refunded to your card less a card-processing fee of 2.9% + $0.30 (1.5% + £0.20 for UK payments). Shipments with any other carrier cannot be cancelled or refunded once booked.
Which carriers can be cancelled
Decided by the carrier, not by the service or the price. It is the same for national and international shipments.
| Carrier | Can it be cancelled after booking? |
|---|---|
| USPS | Yes, within 2 hours, before hand-over |
| UPS | Yes, within 2 hours, before hand-over |
| FedEx | Yes, within 2 hours, before hand-over |
| Skynet | Yes, within 2 hours, before hand-over |
| Liberty | Yes, within 2 hours, before hand-over |
| DHL | No |
| DHL by AMI | No |
| FedEx by AMI | No |
| UPS by AMI | No |
| UPS Economy by DTDC | No |
| Aramex by DTDC | No |
| DPD by DTDC | No |
| DTDC Direct | No |
| DPD Direct | No |
| DPD Nacional | No |
| Parcelforce | No |
| Royal Mail | No |
| Evri | No |
| Correios | No |
| Servientrega | No |
| Imperio | No |
| Zaicargo | No |
| Camlogistics | No |
| 24H Logistics | No |
| Zoom | No |
| AR | No |
How the cancellation fee is worked out
It is the cost of processing your card payment, which the payment provider keeps when a payment is refunded. Nothing is added on top.
| Amount paid | Fee | Refunded |
|---|---|---|
| $10.00 | $0.59 | $9.41 |
| $25.00 | $1.03 | $23.97 |
| $50.00 | $1.75 | $48.25 |
| $100.00 | $3.20 | $96.80 |
| $250.00 | $7.55 | $242.45 |
Payments taken in pounds use 1.5% + £0.20: on £100.00 the fee is £1.70 and £98.30 is refunded.
How to cancel
Open My Orders
Sign in and open My Orders in your account.
Open the shipment
If it can still be cancelled, the time left is shown with a Cancel shipment button. If not, the order says why: the carrier does not allow it, or the time limit has passed.
Confirm the cancellation
The label is voided with the carrier and the refund is issued as soon as the cancellation is confirmed. The confirmation email shows the fee and the amount refunded.
A shipment that cannot be cancelled cannot be refunded by cancelling it. If something has gone wrong with one, email support@oneeasystop.com with the order number.
This policy covers cancelling a booking. It does not affect claims for parcels that are lost, damaged or delayed, or your statutory rights.
FAQ
Refund and cancellation questions
Can I cancel a shipment after I have paid?
Yes, if it was booked with USPS, UPS, FedEx, Skynet and Liberty, within 2 hours of booking and before the parcel is handed to the carrier. Cancel it from My Orders in your account. DHL, DHL by AMI, FedEx by AMI, UPS by AMI, UPS Economy by DTDC, Aramex by DTDC, DPD by DTDC, DTDC Direct, DPD Direct, DPD Nacional, Parcelforce, Royal Mail, Evri, Correios, Servientrega, Imperio, Zaicargo, Camlogistics, 24H Logistics, Zoom and AR do not allow cancellation once a shipment is booked.
How much is the cancellation fee?
The fee is the card-processing cost of the original payment, which is not returned when a payment is refunded: 2.9% + $0.30 of the amount paid in US dollars, or 1.5% + £0.20 for payments in pounds. On a $50.00 shipment that is $1.75, so $48.25 is refunded. Checkout shows the exact fee for your shipment before you pay.
Why is the fee different on every shipment?
Because it is a percentage of what you paid plus a small fixed amount, not a flat charge. A larger payment costs more to process, so its fee is larger. It is never more than the amount paid.
How long does a refund take?
The refund is issued to the card you paid with as soon as the cancellation is confirmed. Banks usually show it within 5–10 business days.
Why can't I cancel a DHL, Royal Mail or partner shipment?
Those carriers, and the partner services that book through them (the ones marked “by AMI” or “by DTDC”), do not let a booked label be voided online, so the booking cannot be undone from our side. Check the carrier card before you book: every card says whether it can be cancelled.
What if the parcel has already been collected or dropped off?
It can no longer be cancelled, even inside the time limit, because the carrier has started moving it. Contact us if something has gone wrong with it.